Reference Services and Materials User Satisfaction Survey

If your browser supports forms, please complete all items below to submit your request. If not, see instructions below form.

Please take a few minutes to complete this survey and help us improve TCC Library services.

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E-mails sent in for Library Reseach Consultation Request should include the following information:
(copy, paste & complete necessary information)

• RESOURCES
• How satisfied are you with the following print resources available in the Reference Department?
1. Reference book collection:
2. Periodicals (journals, magazines and newspapers):
3. Posters and maps:
• How satisfied are you with the following resources available electronically?
1. LINCCWeb online catalog:
2. Online Databases (i.e. Academic Search Premier, NewsBank, Health & Wellness, Omnifile):
3. Internet/world wide web access:
4. Reference Department web page:
• SERVICES
• How satisfied are you with the following services offered by the Reference Department?
1. Tours and workshops:
2. Library instruction classes:
3. Ask a Librarian e-mail:
4. Ask a Librarian live chat (statewide service):
5. One-on-one library research consultations:
6. Computer lab:
7. Handouts, research guides, bibliographies (available both in print and electronically):
• STAFF
1. How satisfied are you with the service you receive from the Reference Department staff?
2. Approachability/courtesy/friendliness of staff:
3. Availability of staff when assistance is needed:
4. Helpfulness in locating and evaluating information:
5. Knowledge of resources useful for class assignments and research:
• ENVIRONMENT
1. How satisfied are you with the physical set up/environment of the Reference Department?
2. Study desks/tables:
3. Photocopier/microfilm machines:
4. Computers/printers:
5. Lighting/heat/AC:
6. Noise level:
• Your status: __ Freshman __ Sophomore __ Dual enrolled __ Flagler __ Barry __ Embry-Riddle
• Gender:  ___ M ___ F
• Age:   __ 17 or younger __ 18-22 __ 23-30 __ 31-45 __ 46+
• I have attended: __ Class presentation in the library __ Library Tour __ Database workshop __ Internet Strategies workshop
• I use the services and/or resources of the reference department: ___ Daily ___ 2-3 times a week ___ Weekly ___ 2-3 times a month __ Monthly __ 2-3 times a Semester __ Do not use
• Additional comments?

copy, paste & complete necessary information to: library@tcc.fl.edu?subject=survey of reference services